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Scammers will often use text messages and emails to impersonate services such as the USPS, UPS FedEx and DHL. They may claim that there is missing information for one of your deliveries, or that there is some kind of postage-related issue. These messages can appear surprisingly convincing, complete with official-looking logos and branding.

Remember - you should never receive postage notifications unless you signed up for them. Legitimate postage services will typically only send you messages if you have an account with them and have requested notifications regarding package deliveries or updates. Be wary of any unsolicited messages claiming to be from these services.

Another glaring sign of this scam is a request for your personal information or payment information. Legitimate companies will never ask you to confirm or provide sensitive information such as your SSN, financial details or account credentials over the phone or through email. If a message you received is asking you for this, it is a clear sign of phishing.

The best course of action to take when you see a phishing message or scam is to report and delete.

How to avoid:

• If you see an unsolicited message in your messaging app with a suspicious link, report it and delete.
• If you have an issue with a delivery, you should reach out to the company directly.
• A legitimate company will never ask you to confirm your information over text message.

If you see a courier scam in your 91��Ƶemail account, you can report it to us by forwarding the message to phish@kent.edu.

If you receive a text message that is a scam you can report it:

• Many cellular service providers recommend forwarding the text to 7726 (SPAM).
• Visit the .
• If available, use the “report message” feature in your messaging app.